Parts Shipping Policy

Parts Depot and its suppliers will generally attempt to ship orders on the next business day after the order is received and payment in full is processed. Shipping is always contingent on the part being readily available and in stock. If a portion of the order is in stock and available to ship separately, Parts Depot will ship the items that are in stock and contact the purchaser with feedback on availability of the part(s) that are not in stock. A credit will be promptly issued for any items ordered that are not in stock and the purchaser does not wish to back order.

Estimated shipping times are indicated on the checkout page of the website shopping cart at the time of purchase. Please bear in mind the shipping times are an estimate based on the information provided by purchaser and estimated by the contracted shipping company. There are no guarantees on delivery times. Parts Depot will provide to the purchaser tracking number(s) where applicable.

Our parts supply network carries a vast number of items in inventory ready for immediate shipping. Due to the number of appliance parts not all items are immediately available and must either be special ordered or wait to ship until an existing backorder is fulfilled by the manufacturer. In the event of a special order item an additional shipping fee will typically apply. It is Parts Depot’s policy to notify the Buyer before placing a special order. Special orders are not returnable. Shipping times reflected for special order items are estimates from the OEM suppliers and are not a guaranteed delivery time period.

Our flat rate shipping cost is available to USPS registered business addresses only. Flat rate shipping to a Residential address is slightly more at $10.95. All oversize shipping items are subject to an oversize shipping charge of $75.00 plus the flat rate to Business or Residential address. We will notify you prior to shipping any oversize item for your approval of the oversize rate if it applies to any item in your order.

Parts Depot Return Policy

All returned items must be accompanied with a RMA form and be in “Resalable Condition” (not used/installed and in original packaging required).

Items may be returned within 30 days from invoice date for full credit; any returns between 31-45 days will be subject to a 20% restocking fee (minimum restocking fee is $15.00). No Credit will be given after 45 days. All electrical parts are non-returnable. All Core Returns have 6 months from invoice for full credit. Special order items may not be returnable.

Shipping Costs are nonrefundable and consumer will be responsible for the cost of their own returns.

Please contact Customer Service Department at service@parts-depot.com or 833-PartDepo to obtain a RMA form. We will provide you with the correct mailing address specific to your return. Please do not send appliance parts to our business office. If you need to send correspondence to our Business Office the mailing address is 301 SE 10th Court Fort Lauderdale, FL 33316